Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need proof of purchase.
To start a return, please contact us at samkelohsfundoh@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package.
Return Address:
864 Mkhaba Road, Mount Moria, Durban, 4051, South Africa
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us.