Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time We ship internationally to customers worldwide. Once dispatched, estimated delivery times are:
- Standard International Shipping: 7–15 business days
- Total Estimated Delivery: 8–18 business days from order date
Delivery times may vary due to customs processing, public holidays, or courier delays outside our control.
Shipping Rates Shipping costs are calculated at checkout based on your location and order size.
Free Shipping Free shipping may be available on qualifying orders. Check the cart or promotions page for current offers.
Tracking Your Order Once your order has been shipped, you'll receive a confirmation email with a tracking number to monitor your delivery.
Customs & Duties International orders may be subject to customs duties and taxes imposed by your country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Lost or Delayed Orders If your order hasn't arrived within the estimated window, contact us at support@urbancoat.store and we'll investigate promptly.